Rotana Hotel Management Corporation (Rotana) was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr.
Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, South Asia and Eastern Europe.
Rotana is a company offering the best of both worlds. A unique understanding of the culture and communities of the Middle East combined with the collective expertise of an executive team contributing many years of international experience in the service industry.
Rotana's aggressive expansion plans are seeing the company grow from 2 properties in 1993 to a total of 100 by 2020. With several further properties planned for opening and new projects in the pipeline confirming the company’s intention to have a Rotana managed property in all the major cities throughout the Middle East, Africa, South Asia and Eastern Europe within the next five years.
Job Titles
- Front Skills
As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as:
•Pick up passport copies at the designated area
•File all passport copies per day and hand it over to the concierge
•Work with computer and scanner to send all the necessary information
•Maintain an up to date knowledge of the hotel and services
•Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency
•Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required.
Education, Qualifications & Experiences
You should ideally have previous experiences in a similar position. You must also have fluency in both written and spoken English, as well as Arabic and well versed with Computer skills.
Knowledge & Competencies
The ideal candidate will be an enthusiastic and committed individual who has exceptional communication skills and strives to finish every task promptly and accurately with an eye for detail. You are vibrant and innovative, outgoing and with a high aptitude for customer care, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Apply Link:http://www.rotanacareers.com/en/uae/jobs/recreation-lifeguard-3550062/
Recreation - Lifeguard
We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward.
As a Lifeguard you are responsible to monitor activities in the swimming area to prevent accidents and provide assistance to swimmers, whereby your role will include key responsibilities as:
• Caution swimmers regarding unsafe areas
• Rescue swimmers in danger of drowning and administer first aid
• Maintain order in swimming areas
• Determine the chlorine content and PH value of water, using water testing kit
• Conduct or officiate swimming meets and give swimming instructions
• Ensure the swimming pool is clean.
• Ensure the sun loungers are clean, in the correct position and in working order
• Regularly check the temperature of the pool to ensure they are at set standard
• Ensure the pool deck is clean and free of any debris during the operation
• Ensure that the umbrellas are fixed properly to their units
• Ensure that when the umbrellas are not in use, they are tied down for safety precautions
• Provide emergency care and treatment as required until the arrival of emergency medical services
• Have full knowledge of club’s facilities, timings, promotions and prices
Skills
Education, Qualifications & Experiences
You should ideally be a professional swimmer and a trained and qualified life guard with a diploma or university degree and some previous work experiences preferably within the hotel industry. Physically fit and able to work long hours in an outside environment are essentials. Good command of English and good interpersonal abilities are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven with good guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the job
Teamwork
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
Apply Link:http://www.rotanacareers.com/en/uae/jobs/front-office-front-office-data-entry-clerk-3475310/
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as:
•Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
•Clean rooms and bathrooms, performing any combination of the following duties
•Keep fire exits and stair ways clear of any obstruction
•Check and report any maintenance work required immediately
•Pick up any litter from corridors and pathways
•Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
•Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
•Replenish bathroom supplies and room supplies
•Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
•Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
•Remove Room Service tray and trolley from guestroom and corridors
•Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Apply Link:http://www.rotanacareers.com/en/uae/jobs/housekeeping-housekeeping-attendant-3549297/
Food & Beverage - Waiter / Waitress
Arjaan by Rotana Dubai Media City
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
Knowledge & Competencies
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Apply Link: http://www.rotanacareers.com/en/uae/jobs/food-beverage-waiter-waitress-3540461/