The Roads and Transport Authority (RTA) came into formation in November 2005. It is responsible for planning and executing transport and traffic projects in Dubai, preparing legislation and strategic plans. We take pride in developing integrated public transport solutions such as the Dubai Metro &Dubai TRAM, that are safe and in line with the city’s economic development plans at the highest international standards. In addition to all the development projects, our main focus is—keeping a dynamic city on the move, and connecting people to their goals, aspirations and lifestyles.
Mission
To develop integrated and sustainable transportation systems and provide distinguished services to all stakeholders to support Dubai's comprehensive growth plans through preparing policies and legislation, adapting technologies and innovative approaches, and implementing world-class practices and standards.
JOB TITLE
- Senior Analyst
Job Description
3. KEY RESULTS ACCOUNTABILITIES
• Ensure the creation of industry standard business measurable objectives & KPI's.
• Facilitate and advice on training requirements for Customer Service Team staff.
• Analyze the current situation and provide the gap analysis study with recommendation plans.
• Ensure quality customer care practice is being offered to the Authority customers.
• Identify and recommend procedures & policies that fit into the customer services activities.
• Perform research, analyze market and customer segmentation to identify customer needs.
• Establish and develop new products/services to suit potential customers.
• Act as subject matter expert of customer service and advisor to all customer service centers sections in implementing agency plan in customer service strategies.
• Ensure achievement of all quality objectives as set forth in RTA and ensure the highest level of customer satisfaction in all customer dealings, on both internal and external customer level.
• Handle the documentation of achieved results, send summary to Customer Service department, to ensure work is done as per the standards of RTA.
• Provide and transfer best practices in customer services and customer experience to RTA managers and staff.
• Maintain accurate, up-to-date information and trends through the available communication media.
• Maintain effective communication with the head of the department's directors and align communication with agency and department's objectives.
• Monitor all reporting requirements and maintain records concerning customer care-related data.
• Ensure achievement of the quality objectives and targeted results in each key performance areas as set forth in the department quality plan
• Represent the department in select trade shows, events and functions.
• Review Customer Insights report and work with agency departments and sections to map existing projects and initiatives that addresses the same.
• Highlight any customer needs identified through customer insight report that is not being addressed or does not have an action plan
• Report all data that is gathered though any customer contact channel to be added in the customer insights tool.
• Perform other responsibilities associated with this position when appropriate
Skills
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Computer-literate performer with extensive software proficiency covering wide variety of applications.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Excellent Project management skills.
• Excellent interpersonal skills.
• Ability to adapt to a variety of ethnic cultures and personalities
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- Manager
Job Description
• Work closely with the senior management to develop and update: 5/3 years strategy, strategic objectives, balanced scorecards, yearly operational plans for the shared services including projects, emergency plans, business development and change management projects, quality manual and processes, applying quality assurance mechanisms and monitor department performance; designing and establishing excellence programs and tactical initiatives by following the (DEGP) and (International standards)
• Monitor and manage all issues related to corporate performance programs and projects such as performance indicators, performance audits, corporate performance analysis etc and their policies, procedures and workflows, in order to improve the overall performance of the organization.
• Collaborate with the Section Managers ensuring alignment of HRD Goals & Objectives with their Strategic & Operational activities.
• Perform HR Assessment, evaluate and mitigate gaps according to Excellence criteria (DEGP) in cooperation with specialized Employees/ Departments in RTA.
• Conduct awareness sessions with necessary stakeholders concerning DGEP or Excellence Criteria and its Assessment and Perform other related duties and responsibilities associated with the position.
• Review and approve the developed and update Human Resources policies, programs and procedures on a regular basis in co-ordination with the HR management team.
• Manage the review processes of the conducted HR Benchmarking studies based on the best practices.
• Review and approve the HR developed and formalized forms, process, procedures, Policies and manuals, based on the quality international standards.
• Manage the HR section’s Change Management Projects, and follow up of implementation processes.
• Ensure the development and maintain the Quality Management System and procedures in the directorate including managing the yearly internal quality audit schedule, controlling QMS documentation within the directorate, objectives, Improvement Action Plans and KPI’s.
• Represent organization and create public awareness of world vision at various functions: conferences, seminars, job fairs, social settings, sector and industry meetings, etc.
• Develop and maintain vast and various professional relationships to expand HR networks.
• Develop the risk management model to major the possible risks of the projects in the future, report these risks with the recommendations to the senior management, as per the assessments action plans.
• Perform other responsibilities associated with this position when appropriate.
Skills
• Excellent knowledge of Human Resources, planning, training & development, management functions, systems, and procedures.
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Computer-literate performer with extensive software proficiency covering wide variety of applications.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
APPLY HERE:https://careers.rta.ae/en/login/
- Officer
Job Description
• Organize the administrative and office works in the section to concerning the receipt and sending the data of the section, distribute formalities to the concerned parties and bodies in the unit and monitor the secretarial and clerk works to increase efficiency.
• Prepare the studies about some administrative and technical matters that he is assigned with and report the results and recommendations to the direct supervisor.
• Prepare memorandums and correspondence in response to all the matters he assigned with and ensure that they are sent to the concerned body after being approved without delay.
• Ensure the application of the central filing system in keeping the files and authentication of documents, correspondents and reports with complete qualification and efficiency in the unit.
Provide all administrative required support to the section and its staff.
Comply with the RTA policy in respect to the Stakeholders, Customer, Suppliers, Employees, and to carry out duties and responsibilities as per RTA Code of Conduct.
Participate in related teams and technical committees as instructed.
Perform other responsibilities associated with the position as appropriate.
Skills
• Computer-literate performer with extensive software proficiency covering wide variety of applications.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Resourceful team player who excels at building trusting relationships with customers and colleagues
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Ability to understand traffic flow to record the field required data.
• Enjoy good appearance and capability for understanding during conducting the field studies that require contact with the public.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
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- Administrator
Job Description
• Follow up, sort and file incoming and outgoing correspondences and transactions
• Review all entered data in the traffic system and verify accuracy and completeness.
• Communicate with concerned parties (supervisor or customer) in case of any problems or errors.
• Follow up employees leave schedules.
• Assist in preparing the monthly report about the action plan of the section and achievements.
• Perform other responsibilities related to the position as appropriate.
Skills
• Basic Computer-literate performer.
• Good listener and communicator who effectively conveys information verbally and in writing.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Fluent in English reading, writing and speaking. Arabic will be an advantage.
APPLY HERE:https://careers.rta.ae/en/login/
- Expert
Job Description
• Advice in the development of the validity and effectiveness of Licensing projects and its value impact for customers, evaluate and recommend specific adjustments during the implementation to satisfy project and customer needs.
• Benchmark the performance of Licensing Agency against international best practice and introduce continuous development proposals and initiatives.
• Evaluate technical capabilities and Licensing Experience of new entrants into the organization and support RTA/LA in addressing critical change management requirements.
• Ensure the timely submission of Management objectives to the CEO.
• Direct and ensure the proper orientation program for new managers including the clarification of their role and job descriptions if required.
• Monitor ongoing efforts to improve customer experience and operational requirements to deliver an effective program to rectify and close operational, management gaps.
• Conduct business analysis, identify change requirements, recommend action plans and solutions to senior management team.
• Establish team links across all work streams and ensure reliability, integrity of information channels within Licensing Agency.
• Provide advice at the-point-of-need on operations and management System-related issues to ensure that key strategic issues are identified early to protect the long-term strategic interest of Licensing.
• Provide an independent review and audit of licensing departments in terms of its resource capability, competency, and ability to deliver the Licensing projects.
• Ensure that Reliability, Availability, Maintainability and Safety issues are taken into account in the planning of Dubai Licensing Systems. Scrutinize requests for decisions and reports in order to provide a decision support to the CEO.
• Review the performance of the Licensing Agency and the Individual Departmental systems independently and report on findings to CEO.
• Create Licensing Presentations on behalf of RTA; write technical papers in international conferences to publicize RTA and Licensing Agency.
• Direct and analyze statistical data and reports to identify causes of licensing problems and develop recommendations and solutions for improvement.
• Provide progress statements and reports on performance of Licensing Agency and its customer related projects.
• Ensure that key performance indicators are developed and maintained for Licensing to enable effective monitoring of the organization performance.
• Prepare periodic reports to the Director General and CEO of Licensing and Executive Directors, when necessary or requested.
• Ensure achievement of targeted results in each key performance area as outlined in the plan.
• Comply with the RTA’s quality standards and requirements.
• Comply with the RTA policy in respect to the Shareholders, Customer, Suppliers, Employees, and to carry out duties and responsibilities as per RTA Code of Conduct.
• Review the readiness of the agency to participate in the Dubai Government Excellence Program DGEP and enhancing the culture of excellence within the agency.
• Perform other responsibilities related to the position as appropriate.
Skills
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Computer-literate performer with extensive software proficiency covering wide variety of applications.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Resourceful team player who excels at building trusting relationships with customers and colleagues
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
APPLY HERE:https://careers.rta.ae/en/login/
- Inspector
Job Description
• Inspect institutes centers by audit files on students from the beginning of the process of training until the end as well as instructors and driving vehicles to ensure the compliance with the approved RTA policies and procedures.
• To enter all the data related to the violations and the field visit and the remarks to use them in follow up and making reports.
• To report immediately about violations and transgressions of safety matters to ensure safety and prevent further damages to RTA
• Schedule weekly site visits to and provide a report to the management.
• Implementation of the recommendations released by supervisor based on internal circulars where regulations and internal policies at Licensing Agency.
• Follow up to show the suggestions and observations on the progress of the ongoing work in the field of the institutes.
• Perform other related duties and responsibilities associated with the position.
Skills
• Basic Computer-literate performer.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Fluent in English reading, writing and speaking. Arabic will be an advantage.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks.
• Good Knowledge of community/government affairs.
APPLY HERE:https://careers.rta.ae/en/login/
- Vehicle Denter
Job Description
• Receive daily orders and instructions issued by the direct supervisor in relation with the denting works required for the vehicles of the various attached organization units according to the approved work programs and schedules.
• Examine and diagnose the vehicles that require denting in order to determine the denting works required for the bodies, doors, locks and metal parts of seats and others and to follow the procedures required for denting as actually needed for such vehicles.
• Prepare all necessary denting equipments, supplies and equipments before starting to execute the works.
• Carry out the regular and repair denting works for various types of vehicles by using the available equipment and devices according to the recognized technical standards.
• Dismount and replace the damaged parts of the vehicles such as doors, glass, locks and others and reassemble them using the available equipment and devices with full efficiency and quality.
• Clean the bodies of the vehicles, the doors and the metal parts of the seats and others that had been rusted by using the equipment and tools of rust removal.
• Make periodic and routine examination for the vehicles of the various organizational units to diagnose the denting works they need according to the recognized work programs and schedules.
• Maintain the cleanliness of the work site and remove all the remains at the end of the daily working hours and to arrange the tools and equipment used in the place allocated for them.
• Comply with the time programs and schedules prescribed for the works assigned to him and complete them according to the required technical standard.
• Perform other responsibilities related to the position as appropriate.
Skills
• Good listener and communicator who effectively conveys information verbally and in writing.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Ability to read, write and speak English Arabic will be an advantage
APPLY HERE:https://careers.rta.ae/en/login/